FAQ
Answers to the questions we receive most often. If you can’t find what you’re looking for, write to us from the Contact page.
Orders and payments
What payment methods do you accept?
Bank transfer, credit/debit card and PayPal. Details for the chosen payment method are shown at checkout and sent by email.
Do I need to register to buy?
No, you can also buy as a guest. Registering, however, lets you track your orders, save your addresses and use the wishlist.
Can I change or cancel an order?
Yes, if the order hasn’t shipped yet. Write to us as soon as possible, quoting your order number.
How do I know if a product is available?
Unavailable products show Sold out on the card and can’t be added to the cart.
Shipping and pickup
How much does shipping cost?
Shipping is free, on every order, worldwide.
Do you ship abroad?
Yes, we ship worldwide.
How long does it take to receive my order?
3 working days of production, plus 10 days of delivery. Bespoke pieces have individually agreed timelines. Full details on the Shipping and delivery page.
Can I pick up my order in person?
Yes, at our Bellizzi (SA) location, by appointment only: select “In-store pickup” at checkout.
Returns
Can I return a product?
Yes, within 14 days of delivery. Bespoke or personalised pieces are excluded from the right of withdrawal. See the Returns and refunds page.
Who pays for return shipping?
The customer, unless the product is defective, wrong or damaged: in that case, we cover it.
When will I get my refund?
Within 14 days of receiving and checking the returned product, using the same payment method used for the purchase.
Products
What does “numbered edition” mean?
That the piece is part of a limited run: each item bears its own progressive number (e.g. 1/10) and is one of a kind.
Do you make bespoke pieces?
Yes, it’s the heart of what we do. Write to us describing your project: we’ll get back to you with a proposal and a time estimate.
